Privacy & Cookie Policy
1. Overview & Data Protection
At FlexExt (flexext.dev), we respect your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy outlines how we collect, handle, and safeguard your data when using our store.
2. Information We Collect
We only collect the minimal personal data necessary to process your digital orders, deliver downloads, and provide customer support:
- Account & Contact Details: Name, email address, password (stored in securely hashed form).
- Transaction Information: Order ID, purchased items, date and time, and transaction identifiers provided by payment processors. (We never store or have access to your credit card numbers or financial passwords).
- Technical Logs: IP address, browser user agent, and session identifiers strictly for fraud prevention, server security, and system reliability.
3. How We Use Your Data
Your personal data is used exclusively for:
- Fulfilling your digital orders and granting access to downloads in your customer dashboard.
- Communicating order confirmations, download links, and critical product security updates.
- Responding to customer service inquiries and support requests.
We do NOT sell, rent, trade, or distribute your personal data to any third parties or marketing brokers.
4. Third-Party Service Providers
We collaborate only with essential, trusted service providers to ensure store operation:
- Payment Gateways: External payment processors (e.g. PayPal, Stripe) that securely handle transactions on their certified infrastructure.
- Web Hosting & Security: Secure cloud hosting and Cloudflare CDN services for DDoS mitigation and encrypted SSL/TLS communication.
5. Cookie Policy
Our website utilizes standard, essential technical cookies to function properly:
| Cookie Name | Type | Purpose |
|---|---|---|
OCSESSID |
Essential / Session | Maintains your user session, shopping cart contents, and customer login state. |
language |
Functional | Stores your preferred interface language. |
currency |
Functional | Remembers your selected display currency. |
You may configure your web browser to block or delete cookies at any time; however, disabling essential session cookies will prevent the shopping cart and user login from functioning.
6. Your Rights (GDPR / RODO)
Under applicable data protection laws (including the EU GDPR), you retain full rights regarding your data:
- Right to access and review your stored personal information.
- Right to correct or update inaccurate account information via your customer dashboard.
- Right to request full deletion of your customer account and associated personal data ("Right to be Forgotten"), provided there are no statutory retention obligations.
7. Contact Information
For any privacy inquiries or to exercise your data rights, please contact our data administrator directly at [email protected].